STATUTORY WING PROFILE
Complaint Cell
Redressing environmental complaints efficiently and dispatching field squads to investigate reported violations.
Mr. Ali Imran
Director, Complaint Cell
Core Functions
- Receive and log public environmental complaints via helpline, portal, and written applications.
- Dispatch field inspection squads to investigate reported violations.
- Track complaint resolution and provide feedback to citizens.
- Maintain the central grievance database.
Key Initiatives
Initiative 01
Toll-Free Helpline 1373 Integration
Initiative 02
Citizen Redressal App
Initiative 03